StayNTouch, Travel Tripper and TrustYou recently conducted an extensive study of worldwide hoteliers to gain a more comprehensive understanding of guest engagement trends and their current adoption within the industry. The results are compiled from over 300 hoteliers located in
In this report, we reveal our insights and key takeaways to empower hoteliers to improve their guest-driven decisions and gain a better understanding of where the market stands. Highlights of the 2018 results include:
- Are guests offered a choice in check-in method?
- What methods do hoteliers use to communicate with guests?
- In an always-connected world, how well do hotel properties take advantage of mobile technology?
- How well do hotel properties capture and utilize guest data to improve the guest experience?
- Does the guest engagement strategy touch all areas of a hotelier’s business?