Despite the benefits of adopting new technologies being clear, many hoteliers struggle with the process of contracting with service providers, particularly the hospitality industry which often demands the use multiple vendors. Does your hotel have a structured guideline to assist in the decision making process and help avoid the pitfalls of choosing the wrong vendors? This is where the checklist can help.
Highlights of the checklist include:
- The unstoppable rise of mobile
- Impact of social media and guest reviews
- Expectations for messaging, notifications and chat
- Revenue and service potential of personalized offers