Are you ready to shift your guest experience into high gear? For service brands like hotels, the way the guest feels is always at the center of the experience the brand provides. Guests are more demanding than ever, and with endless channels to vent their frustrations through, it’s a challenge to navigate the guest journey effectively. In addition to this, Salesforce reports that “89% of customers have stopped doing business with a company after experiencing a poor customer experience”.
This guide will help you ensure your on-property guest experience is optimized for success to:
- Increase revenue
- Get more positive reviews online
- Keep guests coming back