How your hotel communicates with guests dictates the service level and on-site stay your guests experience. So how do hotels find the balance between maintaining the traditional standards of service while assimilating to the new ways of engagement that guests prefer? And how can technology help hotels find the right balance and ultimately garner the best possible rating and drive revenue?
Learn all that and more in this webinar as executives from StayNTouch, TrustYou and Fuel discuss:
- The preferred communication methods of today's guests
- How giving guests a choice in service empowers your staff and guests
- The correlation between messaging and guest satisfaction
- Increasing your hotel ratings while driving more revenue
- How to leverage technology to enhance the hotel guest on-stay experience